Lost or Stolen Credit Cards

Should you happen to lose your credit card (or have it stolen) while in China, you should cancel it immediately. The emergency numbers to call in China are listed below. You should make a note of these numbers before you travel so you can cancel your card immediately once it is lost. Also have the phone number for your bank back home.

If you lose your card, the best way to obtain more funds is to have someone send you a Western Union transfer. All major post offices in China offer Western Union services.

Lost or Stolen Visa Card: Call 10-800-711-2911 in the north of China, or 10-800-110-2911 in the south of China.
Lost or Stolen Mastercard: Call 10-800-711-7309 in the north of China, or 10-800-110-7309 in the south of China.
Lost or Stolen AMEX Card: Call 10-800-744-0106 in the north of China, or 10-800-440-0106 in the south of China.

Note that the north of China translates somewhat bizarrely as the provinces of Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Henan and Shandong. While the south of China somehow includes Anhui, Chongqing, Fujian, Gansu, Guangdong, Guangxi, Guizhou, Hainan, Hunan, Hubei, Jiangsu, Jiangxi, Ningxia, Qinghai, Shanghai, Shaanxi, Sichuan, Tibet, Xinjiang, Yunnan and Zhejiang.